Effective Date: 05-05-2025
Welcome to usrEngage (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our AI agent call and chat service with a built-in CRM, available at https://app.usrengage.com (the “Service”).
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.
What We Sell
USR Engage is an AI-powered Virtual Agent platform built specifically for the Senior Living industry. Our software enhances marketing and sales efforts by handling lead qualification, follow-up, and scheduling—24/7 across voice, SMS, email, and chat.
We offer monthly or annual subscriptions per community, with pricing tiers based on the number of communities onboarded. Learn more on our Pricing Page.
Purchase Currency
All prices on our website are listed in USD (United States Dollars) unless otherwise noted.
Customer Service Contact Information
We’re committed to responsive support and easy communication:
- 📧 Email: [email protected]
- ☎️ Phone: 877-536-7966
- 💬 Live Chat: Available on the bottom right corner of every page during business hours
- 📬 Mailing Address:
USR Engage
c/o Battle Bridge Labs
220 Emerald Vista Way, Suite 188
Las Vegas, NV 89144
Fulfillment Policies
Refund Policy:
We offer a 14-day money-back guarantee on new USR Engage subscriptions. After that period, cancellations apply to the following billing cycle.
Delivery Policy:
Our software and services are delivered digitally. Upon signup, customers receive immediate access to their account and onboarding support.
Return Policy:
As a SaaS platform, we do not accept returns. However, we are happy to work with you to resolve any issues.
Cancellation Policy:
You may cancel your subscription at any time. Cancellations will take effect at the end of your current billing period. No partial refunds are issued for unused time.
Legal or Export Restrictions
USR Engage is intended for use by businesses located in jurisdictions that do not restrict the use of cloud-based AI services. Users are responsible for compliance with any local regulations or export laws applicable to their location.
Privacy Policy
We are committed to protecting your data. Our Privacy Policy outlines:
- What data we collect and why
- How we use and protect your data
- Your rights regarding your personal information
- How to contact us regarding privacy concerns
Business Address
USR Engage
c/o Battle Bridge Labs
220 Emerald Vista Way, Suite 188
Las Vegas, NV 89144
Promotions and Trials
Occasionally, we offer promotional pricing or free trials. Terms and eligibility are always clearly stated on the promotion signup page and include duration, billing start dates, and cancellation options.
Example:
Conference Promo (valid until June 30th, 2025):
The offer includes a 30-day free trial followed by discounted monthly pricing. Terms apply—see info.usrengage.com/join for full details.
Payment & Security
- All payments are securely processed through Stripe.
- Our site is protected via HTTPS and complies with the PCI DSS (Payment Card Industry Data Security Standard).
- We do not store credit card information on our servers.
- We continuously monitor our systems to prevent card testing and fraud.
Accepted Payment Methods
We accept all major credit and debit cards, including:
- Visa
- Master Card
- American Express
- Discover
Eligibility
You must be at least 18 years old to use the Service. By using the Service, you represent that you meet this requirement.
Account Registration
You must create an account to access certain features of the Service. You are responsible for maintaining the security of your account and for all activities that occur under it.
Use of the Service
You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not use the Service to:
-
Violate any applicable laws or regulations
-
Infringe the rights of any third party
-
Transmit any harmful or malicious content
-
Interfere with or disrupt the Service
We reserve the right to suspend or terminate your account if we believe you are violating these Terms.
AI-Generated Content
The Service uses AI to facilitate communication through calls and chat. AI-generated responses may not always be accurate or appropriate. You are responsible for reviewing and managing communications with your contacts.
Customer Data
You retain ownership of your data submitted through the Service. We will use and process your data in accordance with our Privacy Policy, and only as needed to provide and improve the Service.
Subscriptions and Payments
Access to certain features may require a paid subscription. By subscribing, you agree to the pricing, billing, and cancellation terms presented during checkout. All fees are non-refundable unless otherwise specified.
Availability and Updates
We strive to keep the Service available, but do not guarantee uninterrupted or error-free operation. We may update or modify the Service at any time without notice.
Termination
You may cancel your account at any time. We may suspend or terminate your access if you violate these Terms or if your subscription expires or is canceled.
Disclaimer of Warranties
The Service is provided “as is” without warranties of any kind, express or implied. We do not guarantee that the Service will be error-free or meet your expectations.
Limitation of Liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Service.
Governing Law
These Terms shall be governed by the laws of the State of [Your State], without regard to its conflict of law provisions.
Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service. Continued use of the Service after the changes go into effect constitutes your acceptance of the new Terms.
Contact Us
If you have any questions about these Terms, please contact us here.
