Effective Date: 05-05-2025
This Privacy Policy explains how usrEngage (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our AI-powered communication and CRM services at https://app.usrengage.com (the “Service”).
By using the Service, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect the following types of information:
a. Account Information
When you create an account, we collect your name, email address, phone number, and password.
b. Usage Data
We collect information about how you use the Service, such as activity logs, call/chat transcripts, browser type, and access times.
c. Customer & Contact Data
When you use our CRM tools, you may store information about your contacts, including names, phone numbers, emails, notes, and communication history.
d. Communications
We collect data related to AI-generated or human-mediated communications, including call and chat recordings (if enabled), transcripts, and message metadata.
e. Device and Technical Data
We may collect information about your device and internet connection, including IP address, device identifiers, and operating system.
2. How We Use Your Information
We use your information to:
-
Provide, maintain, and improve the Service
-
Deliver AI-assisted communication features
-
Store and manage your CRM data
-
Personalize your experience
-
Respond to customer support requests
-
Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
-
Service Providers: Third-party vendors who help us operate and maintain the Service (e.g., hosting, analytics, email delivery)
-
Legal Authorities: If required by law or to protect our rights and users’ safety
-
Business Transfers: In connection with a merger, acquisition, or asset sale
4. Data Retention
We retain your information for as long as your account is active or as needed to provide you with the Service. You can request data deletion at any time through our contact form.
5. Your Rights
Depending on your location, you may have the following rights:
-
Access the personal data we hold about you
-
Request correction or deletion of your data
-
Object to or restrict processing
-
Export your data in a portable format
To exercise these rights, please visit our contact page:
👉 https://usrengage.com/contact
6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve functionality and analyze usage. You can control cookies through your browser settings.
7. Data Security
We use appropriate technical and organizational measures to protect your data, including encryption, secure storage, and access controls. However, no system is 100% secure.
8. Children’s Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect data from minors.
9. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
10. Changes to This Policy
We may update this Privacy Policy periodically. If we make material changes, we will notify you via email or within the Service. Continued use after the update means you accept the new policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:
👉 https://usrengage.com/contact
